Terms & Conditions

Last updated: 9th April 2024

These terms and conditions apply between you, the User of this Website and RunYourself Ltd, the owner and provider of this Website.

Please read these terms carefully.

About us

We are RunYourself Ltd, a company incorporated in England with registered number 14294568 and whose registered office is at 20-22 Wenlock Road, London, N1 7GU (we/us/our/the Company).

We provide a tech-enabled platform called RunYourself, which facilitates 1-on-1 peer coaching between like-minded professionals.

Our website at www.runyourself.co and associated web application (the “App”) are together referred to as (the "Site"). These terms of use (the “Terms”), together with any other documents, policies and terms referred to herein, set out the terms of use under which you may use this Site.

Any reference to “you” in these Terms includes yourself and any person that accesses or uses the Site and the services we make available via the Site (the “Services”) on your behalf, whether as a guest or a registered user.

Please read these Terms carefully before using this Site. By using our Site, you confirm that you accept these Terms and agree to comply with them. Your agreement to comply with and be bound by these Terms is deemed to occur upon your first use of our Site and you will be required to read and accept these terms when signing up for the service. If you do not agree to these Terms, you must not use our Site and Services.

1. Other applicable terms

These Terms incorporate our Privacy and Cookie Policy; which also apply to your use of the Site.

Our Privacy Policy sets out the terms on which we collect, process, share and store any personal data we collect from you, or that you provide to us. Our Cookie Policy sets out information about the cookies on our Site. We will only use your personal data as set out in our Privacy and Cookie Policy.

2. Our contract with you

A contract between us and you will come into existence when we accept your order for us to provide you with the Services (i.e. when you sign up to receive our Services, and we accept that sign up).

3. Changes to these Terms

We may revise these Terms at any time. We will endeavour to email you about such changes, however it is your responsibility to stay up to date. Please check this page from time to time for any changes, as they are binding on you upon your first use of the Site, including after the changes have been introduced. In the event of any conflict between the current version of these Terms and any previous version(s), the provisions that are current and in effect will prevail (unless it is expressly stated otherwise).

4. Changes to our Site

We may update our Site from time to time and may change the content and Services at any time. However, please note that any of the content on our Site may be out of date at any given time, and we are under no obligation to update it. We do not guarantee that our Site, or any content on it, will be free from errors or omissions.

5. Accessing our Site

We do not guarantee that our Services, our Site, or any content on it, will always be available free from interruption. Access to our Site is permitted on an ‘as is’ basis only. We may suspend, withdraw, discontinue, or change all or any part of our Site or Services without notice to you at any time.

You are responsible for enabling your own access to our Site (e.g. have a working device with a stable and safe internet connection) and are responsible for ensuring that all persons who access our Site through your internet connection are aware of these Terms and other applicable terms and conditions, and that they comply with them.

6. Account and password

You must be at least 18 years old to use our Site. By using our Site, you represent and warrant that you are at least 18 years old.

When you choose a password or if we provide you with a temporary password, a user identification code, or any other piece of information as part of our security processes, you must treat all such information as confidential. You must not disclose any such information to any third party.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at hello@runyourself.co. We will not be liable for any unauthorised use of your account.

We reserve the right to disable any user identification, or password or suspend your account at any time, if you have failed to comply with any of the provisions of these Terms. We will notify you via email if we reach such a decision with respect to your account.

You may close your account at any time by emailing us at hello@runyourself.co.

7. Intellectual property rights 

We own or are licensee of all intellectual property rights in and to our Site, including all content, material and logos. All such rights are reserved and, subject to the below, you may not reproduce, copy, distribute, sell, sub-licence, store, or in any other manner re-use content from our Site unless given express written permission to do so by us.

You may print off one copy and may download extracts of any page(s) from our Site for your personal use. You may draw the attention of others within your organisation to content posted on our Site. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

You must not use any part of the content on our Site for commercial purposes without obtaining a licence to do so from us or our licensors.

You agree that you will not use our intellectual property rights in any way other than allowed under these Terms and any infringement by you thereof will be a material breach of these Terms.

8. No reliance on information

The content on our Site is provided for general information only. It is not intended to amount to advice on which you should rely. It is your responsibility to ensure that any Services or information available through the Site (either directly or indirectly) meet your specific requirements.

Although we try to make sure the information on our Site is up to date, we cannot always ensure this and as such, we make no representations, warranties or guarantees, whether express or implied, that the content on our Site is accurate, complete or up to date.

9. Peer coaching and interacting with your peer coach(es) on the Site

As part of the Services, we provide you with basic training on the principles of ‘peer coaching’ and how to run peer coaching sessions to enable you as a user of the Services to ‘peer coach’ another individual, who is also a Site user and with whom you explicitly agree to be paired up with, and in turn for them to ‘peer coach’ you. You understand and agree that the training we provide is intended solely as guidance and recommendations regarding how to be a ‘peer coach’ yourself as an individual and how, in return, to receive ‘peer coaching’. We make no warranties, express or implied, as to the fitness of the training we provide for any purpose or that the Services will be fit for any purpose. We do not guarantee that you will achieve any specific results as a result of using the Services.

The training we provide does not constitute financial, management or legal advice.

You accept and agree that you are solely responsible for your interactions with other users of the Site. You understand that we do not conduct any background checks on our site users or otherwise inquire into the background of our Site users. We make no representations or warranties as to the conduct or compatibility of our Site users or the consequences of any relationship professional or otherwise you or may or may not have with another Site user.

10. Fees and payment

If you are accessing our Services as an individual (i.e.: not as part of a company or group that is offering you access to the Services) (a Direct Customer), the fees (“Fees”) for the Services are set out here. You will only be charged the Fees upon being successfully matched with a peer coach and having agreed that you would like to continue with the subsequent Services beyond that point (either in writing via email or by booking on of our introductory Training & Onboarding Workshop).

Time shall be of the essence in respect of the payment of the Fees, any instalment of the Fees and/or any deposit. Payment of the Fees shall be made without deduction, set off or any form of withholding, except as is required by law. You must pay the Fees, which we must receive by way of cleared funds, before you are entitled to receive the Services. You must pay the Fees for the Services in GBP via Chargebee (which uses Stripe as a payment gateway) or bank transfer (following an invoice being raised).

On rare occasions the price of some of our Services may be incorrect on the Site. We will normally check prices before accepting your order so that, where the correct price for the Services at your order date is less than our stated price at your order date, we will charge the lower amount. If the correct price for the Services at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mis-pricing, we may terminate the contract with you and cancel the order and refund you any sums you have paid.

If your company or group has arranged access to the Services on your behalf (an Indirect Customer), you will not be charged a fee for accessing the Services.

11. Refunds and Cancellation Policy

If you are accessing our Services as a Direct Customer, you have 14 days from when you agree to pay the Fees in which to cancel the contract. You will not be charged if you cancel in these 14 days unless you have started to receive some of our subsequent Services (such as have already attended the Training & Onboarding Workshop), in which case we will charge you for the value of what you have received.

In addition, you may also cancel the contract at any time prior to attending the introductory Training & Onboarding Workshop. If you cancel within less than 48-hours of the Training & Onboarding Workshop (which you have booked) being scheduled to take place, you will not be entitled to receive the initial Setup Fee back by way of refund, but we will not charge you any Platform Fees and Ongoing Support Fees and you will have no further liability to us.

To cancel your contract with us please email hello@runyourself.co.

12. Freezing you monthly membership fee

In exceptional circumstances, if you are accessing our Services as a Direct Customer, we may be able to freeze your monthly membership. If you would like to request a membership freeze, please contact us at hello@runyourself.co and your request will be dealt with on a case by case basis. Please note that we can only grant membership freezes for up to 6 consecutive months.

13. Limitation of our liability

Nothing in these Terms excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

Insofar as is permitted by law, we make no representation, warranty, or guarantee that the services we provide via our Site will meet your requirements or expectations, that they will be fit for a particular purpose, that success or any other specific results may be achieved, or that they will be error-free, timely, reliable, secure or virus-free at all times. They are provided solely to facilitate the management and administration of communications between ‘peer coaches’. We are not a party to any transactions or other relationships between any of our users, or to any disputes between them. Any claims must be made directly against the party concerned. You use the Site solely at your own risk.

To the maximum extent permissible by law, we accept no liability to any user for any loss or damage, whether foreseeable or otherwise, in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising out of or in connection with the use of (or inability to use) our Site and Services or the use of or reliance upon our Services or any content included on our Site. To the fullest extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our Services, Site or any content on it, whether express or implied, including any guarantee that our Site will meet your requirements.

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

  • use of, or inability to use, our Site
  • use of or reliance on our Services or any content displayed on our Site
  • loss of profits, sales, business, or revenue
  • business interruption
  • loss of anticipated savings
  • loss of business opportunity, goodwill, or reputation, or
  • any indirect or consequential loss or damage

Unless agreed by us in writing in advance, you agree not to use our Site for any commercial or business purposes.

If you are a business or organisation, we will not be liable to you for any loss of profit, loss of business, sales or revenue, business interruption, loss of anticipated savings, or loss of business opportunity, goodwill or reputation, or for any indirect or consequential loss or damage.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Site or to your downloading of any content on it, or on any website linked to it. We accept no responsibility or liability arising out of any disruption or non-availability of our Site resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, natural events or acts of war.

We assume no responsibility for the content of websites linked on our Site. Unless expressly stated, these websites are not under our control. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

14. Your content

Content that you post using our Services is your content, and includes (but is not limited to) anything you post using our Services such as usernames, photos, descriptions, or comments (‘Your Content’). We do not make any claim of ownership to Your Content. Your Content must comply with the Content Standards in paragraph below.

Content Standards 

These content standards apply to any and all material which you upload or contribute to our Site ('Contributions'), and to any interactive services associated with it. You must comply with the spirit and the letter of the following standards. The standards apply to each part of any contribution as well as to its whole. 

Content Contributions must be: 

  • accurate (where they state facts);
  • be genuinely held (where they state opinions);
  • comply with applicable law in the UK and in any country from which they are posted.

Content Contributions must not:

  • contain any material which is defamatory of any person
  • contain any material which is obscene, offensive, hateful or inflammatory
  • promote sexually explicit material
  • promote violence
  • promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age
  • infringe any copyright, database right or trademark of any other person 
  • be likely to deceive any person
  • be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence
  • promote any illegal activity
  • be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety
  • be likely to harass, upset, embarrass, alarm or annoy any other person
  • be used to impersonate any person, or to misrepresent your identity or affiliation with any person
  • give the impression that they come from us, if this is not the case 
  • advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse

We are not responsible for the content or accuracy of, or for any opinions, views, or values expressed in any posts, comments or other content posted by users. Any such opinions, views, or values are those of the relevant user and do not reflect our opinions, views, or values in any way.

Responsibility for Your Content: You understand that you are solely responsible for Your Content. You warrant that you have all necessary rights to Your Content and that you are not infringing or violating any third party’s rights by posting it or uploading it to the Site. You agree to indemnify us for any loss or damage suffered by us because of your breach of that warranty. This means you will be responsible for any loss or damage we suffer because of your breach of warranty.

Licence to use Your Content: By posting, submitting or transmitting Your Content on or via our Site, you grant us a licence to use it as needed to operate and promote the Site and Services. So far as is possible, we will keep you informed as to whether, how and with whom Your Content is intended to be shared; for example, some content will only be visible to you (e.g. your private notes in the App), other content may be used by us to operate the Site and Services (e.g. your bio and LinkedIn profile), other content may be made visible to your ‘peer coach’ (e.g. your commitments noted down in the App), other content may be shared with other users of the Site (e.g. what you post on a group chat), and other content may be shared publicly on our Site (e.g. your testimonials of our service). We don’t claim any ownership over Your Content, but we have your permission to use it to help us function and grow. That way, we won’t infringe any rights you have over Your Content and we can help promote Your Content and use it to deliver our Services to you. We’re committed to protecting Your Content and using it only for these purposes. We will notify you beforehand if we want to use Your Content in a different way or for a different reason.

Reporting Unauthorised Content: We respect and take intellectual property rights very seriously and are committed to following appropriate legal procedures to remove infringing content from our Site. If content that you own or have rights to (including Your Content) has been posted to the Site without your permission and you want it removed, please contact us at hello@runyourself.co. If Your Content infringes another person’s intellectual property, we will remove it if we receive proper notice. If any third-party claims that any material posted or uploaded by you to the Site violates their intellectual property rights, or their right to privacy, we have the right to disclose your identity to them. We’ll notify you via email prior to doing so if that happens.

Inappropriate, False or Misleading Content. You agree that you will not post any content that is abusive, threatening, defamatory, obscene, vulgar or otherwise offensive or in violation of our Terms. You also agree not to post any content that is false and misleading or uses the Site in a manner that is fraudulent or deceptive. We will not be responsible, or liable to any third party, for Your Content or the accuracy of any materials posted by you or any other user of the Site.

Usage Reporting. If you are accessing the Services as an Indirect Customer, we may provide your employer / group with data about how you use the Services (for example, the number of peer coaching sessions you have completed as coach and coachee), together with anonymised or aggregated data which allows them to see how the Services are being used (for example, average session ratings and generic topics discussed). This data will not include your confidential information, or the private content of your Contributions.

15. Viruses

We do not guarantee that our Site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform to access our Site. You should use your own virus protection software.

You must not misuse our Site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Site, the server on which our Site is stored, or any server, computer or database connected to our Site. You must not attack our Site via a denial-of-service attack or a distributed denial-of service attack. A breach of this provision is a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities, and we will cooperate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Site will cease immediately.

16. Linking to our Site

You may link to our Site, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. The website to which you are linking must comply in all respects with these terms including the content standards in clause 10.

We reserve the right to withdraw linking permission without notice.

If you wish to make any use of content on our Site other than that set out above, please contact us at hello@runyourself.co.

17. Prohibited uses

You may use our Site only for lawful purposes. You may not use our Site:

  • in any way that breaches any applicable local, national, or international law or regulation.
  • in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect
  • for the purpose of harming or attempting to harm minors in any way
  • to send, knowingly receive, upload, download, use or reuse any material which does not comply with our content standards described in the next paragraph (Content Standards).
  • to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam)
  • to knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware

You also agree:

  • Not to reproduce, duplicate, copy or resell any part of our Site in contravention of these Terms.
  • Not to access without authority, interfere with, damage or disrupt any part of our Site, any equipment or network on which our Site is stored, any software used in the provision of our Site, any equipment or network or software owned or used by any third party involved with our Site.

18. Suspension and termination

We will determine, in our discretion, whether there has been a breach of these Terms. When a breach has occurred, we may take such action as we deem appropriate, including any of the following actions: 

  • immediate, temporary or permanent withdrawal of your right to use our Site (including suspension or termination of your account)
  • immediate, temporary or permanent removal of any posting or material uploaded by you to our Site
  • issue of a warning to you
  • legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach
  • disclosure of such information to law enforcement authorities as we reasonably feel is necessary

We exclude liability for actions taken in response to breaches of these Terms. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.

You agree to fully reimburse us for all losses (including loss of profit, revenue, goodwill or reputation), costs and expenses arising out of any breach of these Terms by you, or any other act or omission by you in using the Site, or by any other person accessing the Site using your personal information with your authority, that results in any legal responsibility on our part to any third party.

If your account is terminated or deactivated (by you or by us), your photos, comments and all other data uploaded and pertaining to your account (including Your Content) will no longer be accessible through your account, but those materials and data may persist and appear within the Site (for example if Your Content has been re-shared by other users).

We suggest that you maintain your own backup of Your Content. We do not provide a backup service, and you agree that you will not rely on the Site for the purposes of backup or storage of Your Content. 

19. General Provisions and interpretation

Clause headings are inserted for convenience only and shall not affect the interpretation of these Terms. 

We will not lose our rights under these Terms by reason of any delay by us in enforcing those rights.

If any provision of these Terms is deemed unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions.

These Terms, and all incorporated documents referred to herein, constitutes the entire agreement as to your use of and our provision of the Site and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral.

You acknowledge that, in entering into this agreement, you do not rely on, and shall have no remedies in respect of, any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms or any incorporated documents referred to herein.

20. Applicable law and Jurisdiction

These Terms will be interpreted, construed and enforced in all respects in accordance with the laws of England and Wales, and you irrevocably submit to the jurisdiction of the Courts of England and Wales, except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

21. Contact us

To contact us if you have any questions, please email hello@runyourself.co.